Be Part of the Energy Transition and Start Your Career at Mounting Systems

Your tasks

• Expansion of sales activities nationally and internationally, in particular the active development of new & existing customer business
• Technical evaluation of projects and their framework conditions
• Coordination of technical and commercial solutions with internal and external project stakeholders
• Development of comprehensive, customized solutions together with the product & service areas
• Conducting customer trainings as well as representing the company at trade shows & customer events

Your profile

• First experience in the support of existing customers and industry experience in the solar sector an advantage
• Experience in sales of consulting-intensive technical products and services
• Fluent language skills in German and English
• Customer-oriented thinking and acting as well as organizational talent
• Very good communication skills in an intercultural environment
• Positive attitude and creative approach to new customer acquisition and closing deals
• willingness to travel internationally as well as high self-motivation, commitment & ability to work in a team

Your tasks

• Management and/or support of new and further development of system solutions for racks & mounting systems of photovoltaic plants (outdoor mounting and tracking systems)
• Design of steel and aluminum profiles for mounting photovoltaic modules
• Preparation of static calculations on the basis of the Eurocode
• Preparation and assessment of static and dynamic verifications for steel and aluminum structures and technical documents
• Planning, initiation & execution of endurance, functional and component tests
• Preparation of technical documentation for technical submissions

Your profile

• Completed studies in civil engineering, specializing in structural analysis/structural design
• Safe application of the current design and dimensioning standards
• Experience in the design of steel and/or aluminum profiles
• Knowledge in the use of structural analysis software, ideally Dlubal Rstab 8/9
• Knowledge in the use of CAD software
• good knowledge of MS-Office
• Technical understanding and independent working style
• Ability to work in a team, flexibility, innovative spirit
• good knowledge of German and English, both written and spoken

Your tasks

• Support in the audit and evaluation of projects
• Development of customized solutions
• Evaluation of project designs in terms of environmental conditions and components
• System consulting and quotation
• Organization of project-related services
• Representation both at online events and at customer sites

Your profile

• A technical or commercial qualification, preferably with a focus on planning
• Technical understanding
• A quick perception, with which you are motivated to familiarize yourself with the topics of project support and photovoltaics
• A flair for business management interrelationships
• Strong communication skills and a hands-on mentality
• Goal-oriented and independent way of working
• Business fluent in German and English

Your tasks

• Support in the audit and evaluation of projects
• Development of customized solutions
• Technical design of projects
• Organization of project-related services
• Representation both at online events and at customer sites
• Perspective independent management of projects

Your profile

• A technical or commercial qualification, preferably with a focus on planning
• Technical understanding
• A quick perception, with which you are motivated to familiarize yourself with the topics of project support and photovoltaics
• Strong communication skills and a hands-on mentality
• Goal-oriented and independent way of working
• Business fluent German
• Basic English

Your tasks

• Support in the processing of "data management" and transfer of the overall situation in the ERP system
• Holistic view of data transactions and data management within the data domain and active advocacy for sharing this data
• Creation of articles, structure of the parts lists, discontinuation control of the articles,
• Coordinate between lead departments to assist them with master data maintenance.
• Ständige Aktualisierung der Stammdaten, selbstständig ohne Aufforderung durchführen
• Perform incidental IT tasks in Cologne
• Assess data strategy requirements, establish guidelines, and define targets and objectives for local or international implementation.
• Definition of domain-specific regulations and standards for the handling of corporate data and their implementation Coordination in the context of higher-level data management system escalations
• Promote the use of agile working methods and tools.
• Develop and build strategic relationships with external parties (software vendors, industry bodies, and strategic partners).
• Development of methods and procedures for risk identification in the context of data management
• Preparation of cyclical and, if necessary, ad-hoc reports on the status of data management as well as on ongoing measures within the framework of the data strategy

Your profile

• Completed studies in business administration, mathematics, business informatics, IT or comparable studies with focus on data analytics / data management
• Several years of experience in controlling o. in the areas of data architecture, data security, data strategy and roadmap, data archiving and data migration
• Experience in the Big Data environment, working with data assets, and in the collection and maintenance of complex data
• Experience in process definition as well as in process analysis
• Extensive experience in development/coding in SQL technology with knowledge of databases.
• High solution orientation as well as structured and analytical approach
• Negotiation competence vis-à-vis external third parties (e.g. dealers, associations, etc.)
• Very good command of written and spoken English

Your tasks

• Organization, processing and monitoring of current accounting (financial, fixed assets, accounts receivable, accounts payable)
• Monthly monitoring and reconciliation of all balance sheet accounts
• Execution of payment transactions including monitoring and reconciliation of cash planning
• Preparation of monthly and annual financial statements according to the German Commercial Code (HGB)
• Development of the monthly/quarterly reporting package
• Ensuring the monthly advance sales tax returns
• Preparation of statistical reports
• Participation in the preparation of tax returns and in tax audits
• Support with payroll accounting
• Communication with authorities and social insurance agencies
• Contract management
• Collaboration in projects of the finance and controlling area
• Participation in the coordination of monthly reporting with the controlling department

Your profile

• Completed commercial training and/or business studies
• Several years of professional experience in the above-mentioned tasks, ideally coming from a tax consulting firm or a medium-sized industrial company
• Gladly additional degree as accountant (IHK) and/or acquisition of the knowledge by corresponding extensive activity
• Sound and applied knowledge of accounting according to HGB and tax law
• Very good knowledge of Office 365 and Microsoft Dynamics Navision
• English skills advantageous
• Very high degree of independence in work, reliability and ability to work in a team

Your tasks

• Demand-oriented support of the shift supervisor in all production-relevant topics
• Scheduling, briefing and training of internal and external employees
• Carrying out control activities for quality assurance in production, including carrying out initial and secondary inspections as well as approvals and carrying out spot checks at the relevant workstation groups
• Initiation, execution and testing of specified setup procedures
• Ensuring material availability at the various workstation groups
• Support and representation of the shift supervisor in shift planning, compliance and monitoring in the area of quality management and occupational safety, as well as ensuring the production process.

Your profile

• Successfully completed training as a machine and plant operator (m/f/d) or several years of professional experience as a machine and plant operator (m/f/d)
• Experience in the operation of CNC metalworking machines
• Good Office 365 and MS Navision knowledge
• Willingness to work in shifts
• Independent working style, strategic thinking, ability to work under pressure and assertiveness

Your tasks

• Independently troubleshoot, diagnose and resolve problems to increase technical availabilities and associated productivity.
• Setting up and retooling automated assembly systems
• Documentation and ensuring a trouble-free production process
• Further development and implementation of process optimization

Your profile

• Successfully completed vocational training as a mechatronics engineer (m/f/d), mechanic (m/f/d), fitter (m/f/d) or comparable training, if applicable with additional qualifications
• Several years of professional experience in a comparable position as well as experience in machine maintenance
• Sound knowledge in the field of electrical engineering, pneumatics and hydraulics
• Programming knowledge of machine software, good computer skills advantageous
• Good understanding of technical correlations and knowledge in the area of control technology
• Willingness to work in a rolling shift system (3 shifts - early, night and late)
• Ability to work in a team and reliability
• Independent way of working and manual dexterity
• Experience in LEAN production and 5S desirable

Your tasks

• Support of our sales team in the support of existing and new customers
• Quotation collection as well as recording and processing of customer requirements
• Processing of orders and complaints
• Participation in customer events and trade fairs

Your profile

• Completed commercial / service-oriented training
• Good knowledge of Office 365
• Willingness to travel within Germany and the EU for occasional events
• Good knowledge of German or English - other languages an advantage
• Very high customer affinity and a high degree of service orientation

Your tasks

• Remove goods to be assembled from the shelves with the help of forklifts
• Check removed batches of goods for damage and incompleteness, replace if necessary.
• Mark damaged goods in the system accordingly
• Post picked items out of the system
• Packing goods yourself for transport
• Loading and unloading of trucks
• Goods booking by means of ERP system (Microsoft Navision)
• In-house logistics for supplying production

Your profile

• Successfully completed vocational training in the field of warehousing (warehouse logistics specialist, warehouse clerk or similar) or several years of professional experience in a similar position.
• Gladly also as a career changer with appropriate professional experience in the above-mentioned area 
• You have a floor transport license
• Experience in the use of an ERP system (Microsoft Navision)
• Willingness to work in shift system (two-shift system)

Your tasks

• Setting up, operating, programming and equipping automatic machines
• Assumption of upstream and downstream production tasks (e.g. material supply and cleaning)
• Inspection, measuring and sorting activities to control the quantities and the quality of the production parts
• Reporting of faults and deviations on equipment
• Minor repair and maintenance work on the machines
• Participation in the optimization of the manufacturing process

Your profile

• Successfully completed training as a machine and plant operator or similar
• Experience as a machine operator: in an industrial environment or with comparable experience
• Ideally knowledge in the area of highly automated assembly processes
• Willingness to work a rolling shift system (3-shift system-early, night, and late)
• Ability to work in a team and reliability
• Craftsmanship

Your tasks

• Posting of incoming and outgoing goods in the ERP system
• Incoming goods inspection, including recording and documentation of supplier complaints
• Compilation of outgoing goods and monitor the loading process
• Documentation of correct stowage of containers and trucks
• Picking of consignments of goods
• Loading and unloading of trucks
• In-house logistics for supplying production
• Operational cooperation in the warehouse

Your profile

• Successfully completed vocational training in the field of warehousing or corresponding several years of professional experience in a similar position
• Confident handling of an ERP system, knowledge of Microsoft Navision NAV an advantage
• You have a forklift driver's license
• Willingness to work in shift system (2-shift system - early, late)

Your tasks

• Maintenance and expansion of hardware and software (clients, servers, storage, network)
• Proactive monitoring, troubleshooting and fault analysis in heterogeneous networks
• Documentation of the IT infrastructure
• Analysis of system requirements and identification of potential for optimization
• Administration of the ERP servers, including installation, maintenance, error analysis and troubleshooting
• First and second level support
• Administration of virtual environments
• Microsoft RDS Administration
• Consulting and support of users (m/f/d) via hotline resp. ticket system
• Communication with customers and service providers
• Analyze, design, and develop dynamic and static reports using Microsoft Power BI, SQL Reportservices, and Jet
• Collaborate with sales, logistics, manufacturing, and purchasing departments to understand business requirements and create clear, technical specifications that describe specific enhancements or required features
• Develops and maintains test scenarios and prepares required test data for thorough unit and integration testing
• Management of source code management, version control and error monitoring systems

Your profile

• Successfully completed training as an IT specialist (m/f/d) for system integration or higher qualification such as a degree in computer science or IT systems engineering
• Professional experience in system administration and with complex IT systems
• Very good knowledge of Windows Server 2016-22, Windows 10 as well as virtual environments such as HyperV, VMWare, including hardware.
• Knowledge of MS-SQL environment
• Experience in the Active Directory environment, including GPO, DHCP, DNS, WSUS, certificates
• Good knowledge of Microsoft RDS

Your tasks

• Maintenance and expansion of hardware and software (server, storage, network, WLAN)
• Administration Windows Server
• Support in the administration of security appliances (Fortinet, Sonicwall, Securepoint)
• Proactive monitoring, troubleshooting and fault analysis in heterogeneous networks
• Documentation of the IT infrastructure
• Analysis of system requirements and identification of potential for optimization
• Administration of Windows Server 2019/2022, including installation, maintenance, error analysis and troubleshooting.
• Administration of the Microsoft Active Directory
• First and second level support
• Administration of servers, storage and their peripherals
• Administration of virtual environments (VMware)
• Microsoft RDS Administration
• Consulting and support for users via hotline or ticket system
• Communication with service providers
• Hardware maintenance, inventory and procurement
• Support of the networked building services
• IT security: Securing the overall system against internal and external attacks

Your profile

• Successfully completed training as an IT specialist (m/f/d) for system integration or higher qualification such as a degree in computer science or IT systems engineering
• Professional experience in system administration and with complex IT systems
• Very good knowledge of Windows Server 2012-2022, Windows 10 as well as virtual environments such as HyperV, VMWare, including hardware.
• Knowledge in MS-SQL, MariaDB environment
• Experience in the Active Directory environment, including GPO, DHCP, DNS, WSUS, certificates
• Good knowledge of Microsoft RDS environments
• Network knowledge in router, switches, incl. RADIUS/NTP, VPN, VLAN
• Firewall knowledge (Cisco ASA, IPSec VPN, Sophos XG)

Your tasks

Your profile

• Completed training as logistics specialist or relevant professional experience
• Transport license mandatory
• Advanced user knowledge of Office 365 as well as knowledge of Microsoft Dynamics NAV an advantage
• Independent, careful way of working
• Willingness to work in a rolling shift system (3-shift -early, night and late)

Your tasks

• As a Project Manager (m/f/d) in our Operations division, you are responsible for the successful transfer and introduction of newly developed products, processes and investments in the operational area.
• You take over the planning and coordination of product and process improvements with the goal of continuously increasing product margins
• You are responsible for and coordinate internal investment and optimization projects, including the associated schedule planning and tracking
• You identify and further optimize manufacturing and assembly processes, taking automation into account, and derive recommendations for action as decision templates
• You perform cost-technical bid comparisons and utility analyses and define acceptance criteria for the investment projects
• You build an internal risk management system for the early detection of project risks and the implementation of appropriate countermeasures
• You take over the planning of an on schedule start-up of the pre-series and the series production
• In your role as project manager (m/f/d) you put special emphasis on monitoring and reporting of project plans, based on which you regularly create project updates for the management
• You manage internal project teams and external service providers independently, taking into account the available resources
• Last but not least, you see your role as an interface and consulting function between the project management and the internal departments and are available for questions

Your profile

• Graduate engineer (m/f/d) in mechanical engineering or industrial engineering or equivalent degree with further training in process optimization or process management
• 7-10 years of professional experience in a similar function, e.g. as project manager (m/f/d) of technically complex plants, also in production and manufacturing areas
• Very good understanding of global and cross-functional processes and how they work
• Distinct economic, strategic and analytical thinking and acting
• Organizational skills to implement and enforce project objectives (time, cost, quantity and quality).
• Organized and structured approach to work with attention to detail
• Strongly developed communication skills, negotiation skills, and a firm demeanor
• Enthusiasm for the design and implementation of complex optimization projects
• Responsible and reliable action
• Objective, resilient and balanced personality
• Very good foreign language skills, English spoken and written, other foreign language skills desirable

Your tasks

• Technical support and optimization of existing as well as new, highly automated production facilities for assembly systems
• You keep an eye out for technological advances and technological alternatives, evaluate them and transfer them to production
• You create specifications and definition of standardized processes
• You perform feasibility tests in the area of manual and automated assembly of subassemblies
• You analyze manufacturing and process sequences and initiate corrective measures to increase plant availability in production
• You document and evaluate key figures in production

Your profile

• You have successfully completed your studies with a focus on mechanical engineering or industrial engineering or have a comparable qualification (e.g. master craftsman/technician) with many years of professional experience in the above-mentioned field of activity.
• Professional experience in the optimization of manufacturing processes
• Experience in the design and procurement of assembly and manufacturing equipment or robotic cells.
• High degree of ability to work in a team, sense of responsibility, assertiveness
• Assertiveness and communication skills
• Structured and independent way of working and analytical thinking
• Good Office 365 skills (Word, Excel, Teams), ERP skills (Microsoft Navision).
• A solid technical understanding of our processes and products complete your profile

Your tasks

• You support in the daily business process technology
• You support the analysis and optimization of existing manufacturing and logistics projects
• You collaborate in the development of manufacturing and testing concepts under selection of the optimal manufacturing technologies
• You support the planning and implementation of new production lines and production islands, taking into account all requirements
• You create work instructions, process descriptions and specifications

Your profile

• Current bachelor's degree or master's degree with technical orientation (including mechanical engineering, automation technology, industrial engineering, or similar)
• You would like to apply your acquired knowledge in practice already during your studies
• You have a strong technical understanding and very good knowledge of Office 365
• Your way of working is structured and you are a team player and reliable

Your tasks

• Measurement of steel and aluminum profiles for mounting photovoltaic modules
• Preparation of surcharge plans for photovoltaic systems on flat roofs based on wind assessments
• Preparation of static calculations on the basis of the Eurocode
• Component tests, tensile and compression tests on mounting systems for PV modules
• Participation in the development of new products
• Support for the design of structural components and verification of structural integrity
• Preparation of technical documentation for technical submissions

Your profile

• Completed studies in civil engineering, specializing in structural analysis/structural design
• Safe application of the current design and dimensioning standards
• Experience in the design of steel and/or aluminum profiles
• Knowledge in the use of structural analysis software, ideally Dlubal Rstab 8/9
• Knowledge in the use of CAD software
• good knowledge of MS-Office
• Technical understanding and independent working style
• Ability to work in a team, flexibility, innovative spirit
• good knowledge of German and English, both written and spoken

Your tasks

Your profile

• Successfully completed vocational training as a mechatronics engineer (m/f/d), mechanic (m/f/d), locksmith (m/f/d) or comparable training, possibly with additional qualification
• Several years of professional experience in a comparable position as well as experience in machine maintenance
• Sound knowledge in the field of electrical engineering, pneumatics and hydraulics
• Programming knowledge of machine software, good computer skills
• Good understanding of technical correlations and knowledge in the area of control technology
• Willingness to work in a rolling shift system (3 shifts- early, night and late)
• Ability to work in a team and reliability
• Independent way of working and manual dexterity
• Experience in LEAN- Production and 5 S desirable

Your tasks

• Carrying out material inspections in goods receipt, goods issue and in production
• Testing of initial samples and preparation of initial sample test reports according to specifications
• Creation and maintenance of QA documents
• Preparation and provision of inspection reports for purchasing complaints
• Support with purchasing complaints
• Support in the identification of process risks in production and logistics
• Support in the creation and maintenance of test plans
• Control of testing and measuring stations in production
• Participation in the Lean/ Kaizen process

Your profile

• Successfully completed vocational training in a metalworking industrial company or other verifiable qualification related to the job tasks
• Confident handling of conventional testing and measuring equipment
• Secure German and good English skills, Polish advantageous
• Confident handling of common MS Office programs
• High sense of order and structured way of working
• High level of open-mindedness and communication skills

Your tasks

• In the incoming and outgoing goods department you become an expert
• You will be well trained in the logging of the warehouse
• You will be a trusted partner for the storage and quality control of the goods.
• For the selection of packaging and filling material you become the decision maker
• You gain routine in the handling of various industrial trucks and select the appropriate vehicle for the corresponding stored goods
• You independently create loading lists and loading plans

Your profile

• Extended vocational training maturity with a good degree
• Good German and math skills
• Interest in logistics processes and in manufacturing
• Commitment, sociability and ability to work in a team

Your tasks

• Contact for specialists, managers and employees
• Advising professional and managerial staff on personnel, social and labor law matters and their implementation
• Management and implementation of personnel measures, as well as administrative activities from recruitment to departure 
• Constructive and trusting cooperation with all internal interfaces, including employee representatives
• Future-oriented development and expansion of HR processes and concepts
• Support and takeover of HR projects 
• Participation in the implementation of the HR strategy 

Your profile

• Successfully completed studies with a focus on human resources or a completed apprenticeship, preferably with further training as a human resources specialist (m/f/d) or comparable qualification
• First professional experience in the HR area an advantage
• Knowledge of labor and works constitution law
• Passion for HR trends 
• Strong communication skills, empathy and proactive solution orientation 
• Very good German and good English skills
• Willingness to travel to sites or trade shows at times

Your tasks

• Support of the sales department in active customer acquisition & support of existing customers
• Customer plant
• Project management
• Order system
• Invoicing
• Credit note creation
• Complaint recording
• Master data reconciliation German, English with customers
• Familiarization of employees in sales support projects Medium
• Track customer requirements
• Occasional willingness to travel to trade shows and important customer events

Your profile

• Several years of experience in the following areas, preferably also in an international environment: commercial administration, project management
• Good knowledge of Office 365
• Customer affinity
• Service orientation
• Basic technical understanding
• Willingness to travel within Germany and the EU for occasional events
• Good knowledge of German and English - other languages an advantage
• Solar industry experience an advantage

Your tasks

• Supervision of the applicant tool (incoming applications, job postings, applicant communication, etc.)
• External and internal personnel marketing measures Support, e.g. onboarding and trade fair appearances
• Planning and implementation of training courses
• Publication of job advertisements on job boards
• Close coordination with the departments

Your profile

• Completed training or studies with a focus on human resources or you bring a comparable qualification with you
• Very good knowledge of German, Polish and good knowledge of English, both written and spoken
• Experience in recruiting and personnel development
• good knowledge of MS-Office
• Ability to work in a team and strong communication skills
• Planning and organizational skills

Your tasks

• Responsibility of time management, including reporting and further development 
• Within the team you take over tasks from personnel administration from A as in contract of employment to Z as in reference.
• Communication with external parties, such as the employment agency, health insurance companies and authorities
• Support for the further development and digitalization of processes in the HR area
• Contact person (m/f/d) for our employees regarding concerns about time management and topics such as vacation, sickness and other absences
• Support in the administration of the company pension plan
• Takeover of sub-projects in the personnel area

Your profile

• Completed commercial training or comparable qualification
• Experience with time management an advantage
• Experience in personnel management desirable
• Very good German and good English skills, both written and spoken
• Good knowledge of MS-Office
• Ability to work in a team and strong communication skills 
• Reliability and organizational skills

Your tasks

• Takeover of HR projects such as the introduction of HR systems or HR tools
• Within the team you take over tasks from personnel administration from A as in contract of employment to Z as in reference.
• Trustful cooperation and contact person (m/f/d) for the works council
• Contact person (m/f/d) for employees and managers on social security and labor law issues
• Close interface to recruiting 
• Collaboration in company health management, as well as occupational safety topics
• Creation of evaluations and reports

Your profile

• Completed further training as a human resources specialist (m/f/d), or comparable qualification
• Experience in cooperation with employee representatives
• Very good German and good English skills, both written and spoken
• Good knowledge of MS-Office
• Ability to work in a team and strong communication skills 
• Reliability and organizational skills

Your tasks

• Recording and processing of all customer complaints (internal and external communication)
• Create sales invoices, sales credit memos, and down payment invoices
• Creation / adaptation of processes in the area of sales support
• Implementation and monitoring of processes in the area of sales support
• Occasional willingness to travel to the Cologne location, to trade fairs and important customer events

Your profile

• Successfully completed vocational training in a commercial field
• Experience in claims processing and invoicing
• MS Office 365 knowledge and ERP system knowledge - Microsoft Dynamics Navision an advantage.
• Good German and basic English, other languages an advantage
• High degree of ability to work in a team, sense of responsibility
• Assertiveness and communication skills
• Structured, independent way of working and analytical thinking
• Occasional willingness to travel to the Cologne location, to trade fairs and important customer events
• Solar industry experience an advantage

Your tasks

• Expansion of sales activities, in particular the active expansion of new customer & existing customer business of projects (carport, open land)
• Contract negotiations
• Creation of layouts and offers
• Customer support with regard to technical questions and offers
• Development of comprehensive, customized solutions together with the product & service areas
• Conducting customer trainings as well as representing the company at trade shows & customer events

Your profile

• Experience and success in establishing new markets and winning new customers in an international environment, industry experience in the solar sector of advantage
• Experience in sales of consulting-intensive technical products and services
• Fluent in English, other languages advantageous
• Customer-oriented thinking and acting as well as organizational talent
• Very good communication skills at all levels of organizations (internal & external) and in an intercultural environment.
• Positive attitude and creative approach to new customer acquisition and closing deals
• High willingness to travel internationally as well as high self-motivation, commitment & ability to work in a team

Your tasks

• Support of the sales department in active customer acquisition & support of existing customers
• Customer plant
• Project management
• Order system
• Invoicing
• Credit note creation
• Complaint recording
• Master data reconciliation German, English with customers
• Familiarization of employees in sales support projects Medium
• Track customer requirements
• Occasional willingness to travel to trade shows and important customer events

Your profile

• Several years of experience in the following areas, preferably also in an international environment: commercial administration, project management
• Good knowledge of Office 365
• Customer affinity
• Service orientation
• Basic technical understanding
• Willingness to travel within Germany and the EU for occasional events
• Good knowledge of German and English - other languages an advantage
• Solar industry experience an advantage

Your tasks

• Operational overall process responsibility for customer complaints in the DIST business area.
• Support of the specialist departments in the creation of claims in the recording system
• Factual examination and evaluation of claims
• Communication for the purpose of claim defense with customers and business partners
• Support in the follow-up of corrective actions when triggered by claims
• Preparation of decision-making bases for specialist departments and management
• Interface function to the legal department and contact person for insurance companies
• Risk assessment of customer complaints

Your profile

• Completed commercial or technical studies or adequate professional training
• Very good technical understanding
• Very good MS Office 365 knowledge
• Very good knowledge of German and good knowledge of English, both written and spoken, knowledge of Polish an advantage
• Good communication skills externally and at all levels of the organization